Return Policy

At Loved by Lori Maye, we want to ensure that your Christmas shopping experience is as joyful as the holiday season itself. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make your experience worry-free.

1. Eligibility for Returns:

You may return items purchased from our Christmas Product Store under the following conditions:

  • The product is in its original, unused, and undamaged condition.
  • It is returned within 30 days of the purchase date.
  • The product is accompanied by the original proof of purchase.

2. Easy Return Process:

Returning an item is easy and straightforward:

  • Contact our Customer Support Team to initiate the return process.
  • Provide your order number and a detailed reason for the return.
  • You will receive return instructions and a return merchandise authorization (RMA) number from our team.

3. Shipping Costs:

Loved by Lori Maye will cover return shipping costs for items that are defective, damaged, or if there was an error in your order. If the return is due to a change of mind or other non-quality related issues, the customer will be responsible for return shipping costs.

4. Refund or Exchange:

Once we receive your returned item and verify its condition, you can choose between a refund or an exchange for a replacement product of equal or lesser value. Refunds will be processed within 5-7 business days to the original payment method.

5. Store Credit Option:

If you prefer, we also offer the option of a store credit, which can be used towards future purchases on our store.

6. Exceptions:

Please note that some items, such as personalized or custom-made products, may not be eligible for returns unless they are found to be defective or damaged.

7. Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our dedicated Customer Support Team. We are here to assist you and make sure your Loved by Lori Maye Christmas shopping experience is filled with holiday cheer.

We sincerely thank you for choosing Loved by Lori Maye for your Christmas product needs. Your satisfaction is our top priority, and we look forward to making your holiday season truly special.